Support
Reporting Bugs
If you come across any bugs or technical issues, please report them by sending an email to info@trackgenesis.com. To help us resolve the issue quickly and efficiently, please include the following information in your email:
- Description of the Issue: Provide a detailed description of the bug or issue you encountered.
- Steps to Reproduce: List the steps you took before encountering the issue. This helps us replicate the problem.
- Screenshots or Videos: Attach any relevant screenshots or videos that illustrate the issue.
- Device and Browser Information: Include details about the device and browser you were using when the issue occurred.
- Date and Time: Mention the date and time when you encountered the issue.
Contacting Support
For general inquiries or additional support, you can reach out to us via email at info@trackgenesis.com. Our support team is dedicated to assisting you and will respond as soon as possible.
What to Expect
- Acknowledgment: You will receive an acknowledgment email confirming that we have received your report or inquiry.
- Follow-Up: A member of our support team will review your request and may reach out for additional information if needed.
- Resolution: We will work diligently to resolve your issue and keep you updated on the progress.
Additional Resources
- FAQ Section: Visit our FAQ page for answers to common questions and troubleshooting tips.
- User Guides: Check out our User Guides for detailed instructions on using our platform.
- Community Forum: Join our Community Forum to connect with other users and share your experiences.
We appreciate your feedback and are committed to providing you with the best possible support experience. Thank you for helping us improve our platform!